Essential interviewing :  a programmed approach to effective communication / 
David R. Evans ... [et al.] 
 - 7th ed. 
 - Pacific Grove, California  :  Brooks Cole ,  2008 
 - 304 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>978-0495095118 0495095117 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interviewing--Programmed instruction<br/>Interpersonal communication--Programmed instruction