Total quality management / 
Dale H. Besterfield ... [et al.] 
 - 3rd ed. 
 - New Delhi, India :  Prentice-Hall of India,  2008 
 - xi, 640 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9788120328839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management