Brown, Mark Graham <br/><br/>
Baldrige award winning quality :  how to interpret the Baldrige criteria for performance excellence / 
Mark Graham Brown 
 - 16th ed. 
 - New York :  Productivity Press ,  2006 
 - 364 p. ;  28 cm. 
<br/><br/><label>ISBN: </label>9781563273643 1563273643 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance awards<br/>Performance--Evaluation