@book{43868,
	author = {Erlandson, Robert F.},
	title = {Universal and accessible design for products, services, and processes /},
	publisher = {CRC Press,},
	year = {c2008.},
	address = {Boca Raton :},
	url = {http://www.loc.gov/catdir/toc/ecip0713/2007011402.html}
}