Ross, David Frederick,  1948- <br/><br/>
The intimate supply chain :  leveraging the supply chain to manage the customer experience / 
David Frederick Ross 
 - Boca Raton :  CRC Press/Taylor & Francis,  c2008 
 - xxii, 280 p. :  ill. ;  25 cm. 
 - Series on resource management .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1420064975 (hbk. : alk. paper) 9781420064971 (hbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business logistics<br/>Customer relations