TY  - BOOK
AU  - Ross,David Frederick
TI  - The intimate supply chain: leveraging the supply chain to manage the customer experience 
SN  - 1420064975 (hbk. : alk. paper)
PY  - 2008///
CY  - Boca Raton
PB  - CRC Press/Taylor & Francis
KW  - Business logistics
KW  - Customer relations
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/fy0805/2008013049.html
ER  -