Crandall, Richard E.,  1930- <br/><br/>
New methods of competing in the global marketplace :  critical success factors from service and manufacturing / 
Richard E. Crandall and William R. Crandall. 
 - Boca Raton, FL :  CRC Press/Taylor & Francis Group,  c2008. 
 - xxxi, 423 p. :  ill. ;  25 cm. 
 - Series on resource management .
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The vanishing manufacturing/service boundary -- Critical success factors and strategic planning -- The ITO model -- The role of management programs in continuous improvement -- How manufacturing techniques are being adapted to service operations -- How service techniques are being extended to manufacturing -- The role of technology in continuous improvement -- The role of infrastructure in continuous improvement -- Understanding organizational culture - the elusive key to change -- Integrated supply chains from dream to reality -- The role of services to complement the supply chain -- The future of improvement programs. 
<br/><br/><label>ISBN: </label>9781420051261 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Manufacturing industries--Management.<br/>Service industries--Management.