TY  - BOOK
AU  - Crandall,Richard E.
AU  - Crandall,William
TI  - New methods of competing in the global marketplace: critical success factors from service and manufacturing 
SN  - 9781420051261 (alk. paper)
PY  - 2008///
CY  - Boca Raton, FL
PB  - CRC Press/Taylor & Francis Group
KW  - Management
KW  - Manufacturing industries
KW  - Service industries
N1  - Includes bibliographical references and index; The vanishing manufacturing/service boundary -- Critical success factors and strategic planning -- The ITO model -- The role of management programs in continuous improvement -- How manufacturing techniques are being adapted to service operations -- How service techniques are being extended to manufacturing -- The role of technology in continuous improvement -- The role of infrastructure in continuous improvement -- Understanding organizational culture - the elusive key to change -- Integrated supply chains from dream to reality -- The role of services to complement the supply chain -- The future of improvement programs
ER  -