@book{43916,
	author = {Meyer, Urs A. and Creux, Simone E.},
	title = {Process oriented analysis :},
	publisher = {CRC/Taylor & Francis,},
	year = {c2007},
	address = {Boca Raton, FL :},
	note = {Includes bibliographical references (p. 501-502) and index},
	url = {http://www.loc.gov/catdir/toc/ecip0612/2006013504.html}
}