00811nam a2200229 a 4500 vtls000036080 KUKTEM 20251117145335.0 090513t2008 njua f 001 0 eng d 9780470196120 201107132124 VLOAD 200911022001 kam 200908141611 VLOAD 200908141544 VLOAD 200905131111 saini UMP HF5415.5 .D55 2008 DiJulius, John R. What’s the secret? : to providing a world-class customer experience / John R. DiJulius Hoboken, NJ : Wiley , 2008 320 p. : ill. ; 24 cm. Customer services Consumer satisfaction Customer loyalty 0 0 0 0 10000 10000 2019-09-04 79.00 0 HF5415.5 .D55 2008 0000041212 2019-09-04 00:00:00 1 79.00 2019-09-04 OPEN VIRTUA40 44232 44238 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*6500*6501*6502*9991