The Starbucks experience 5 principles for turning ordinary into extraordinary Michelli, Joseph A. creator text bibliography nyu New York McGraw-Hill c2007 2007 monographic eng
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xiv, 208 p. ; 22 cm. Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word specialized Joseph A. Michelli Includes bibliographical references (p. 183-193) and index Starbucks Coffee Company Success in business Handbooks, manuals, etc 9780071477840 (alk. paper) 0071477845 (alk. paper) http://www.loc.gov/catdir/toc/ecip0615/2006016788.html http://www.loc.gov/catdir/enhancements/fy0659/2006016788-b.html http://www.loc.gov/catdir/toc/ecip0615/2006016788.html http://www.loc.gov/catdir/enhancements/fy0659/2006016788-b.html UMP 081201 20251117145340.0 vtls000033246