Pang, Sauming. <br/><br/>
Successful service design for telecommunications :  a comprehensive guide to design and implementation / 
Sauming Pang 
 - Hoboken, NJ :  John Wiley & Sons,  2009 
 - xvi, 343 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780470753934 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication--United States<br/>Telecommunication--Management--United States