TY  - BOOK
AU  - Pang,Sauming
TI  - Successful service design for telecommunications: a comprehensive guide to design and implementation 
SN  - 9780470753934
PY  - 2009///
CY  - Hoboken, NJ
PB  - John Wiley & Sons
KW  - Telecommunication
KW  - United States
KW  - Management
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0825/2008034405.html
ER  -