Woodward, Jeannette <br/><br/>
Creating the customer-driven academic library / 
Jeannette Woodward 
 - Chicago :  ALA Editions ,  c2009 
 - xi, 194 p. :  ill. ;  23 cm. 1 online resource (xi, 194 p.) 
<br/><br/> Description based on print version record 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Reinventing the academic library -- Making it happen : leadership and the professional staff -- Public service staffing : past, present, and future -- A great place to be : creating a livable library -- Transforming spaces on tight budgets -- Making the transition to a twenty-first-century library -- Innovation at the forefront -- Sharing our vision : marketing the academic library -- Customer service : making it all come together -- Evaluating our progress 
<br/><br/><br/>Mode of access : Internet 
<br/><br/><label>ISBN: </label>9780838909768 9781441619136 (electronic bk.) 1441619135 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Academic libraries--United States<br/>Public services (Libraries)<br/>Academic libraries--Space utilization--Social aspects<br/>Academic libraries--Public relations