Managing organizational change : a multiple perspectives approach /
Ian Palmer, Richard Dunford, Gib Akin
- 2nd ed.
- Boston : McGraw-Hill Irwin, c2009
- xii, 413 p. : ill. ; 23 cm.
Includes bibliographical references and index
Introduction : stories of change -- Images of managing change -- Why organizations change -- What changes in organizations -- Diagnosis for change -- Resistance to change -- Implementing change : organization development, appreciative inquiry, positive organizational scholarship, and sense-making approaches -- Implementing change : change management, contingency, and processual approaches -- Linking vision and change -- Strategies for communicating change -- Skills for communicating change -- Sustaining change