@book{44949,
	author = {Phillips, Patricia Pulliam},
	title = {ROI in action casebook /},
	publisher = {Pfeiffer/Jossey-Bass,},
	year = {c2008},
	address = {San Francisco :},
	note = {"An essential knowledge resource"--Jacket},
	url = {http://www.loc.gov/catdir/enhancements/fy0801/2007041052-t.html}
}