@book{45552,
	author = {Halvey, John K. and Melby, Barbara Murphy},
	title = {Business process outsourcing :},
	publisher = {John Wiley & Sons,},
	year = {c2007},
	address = {Hoboken, N.J. :},
	edition = {2nd ed.},
	note = {Includes index},
	url = {http://www.loc.gov/catdir/toc/ecip073/2006034741.html}
}