@book{45648,
	author = {Goodwin, Cliff and Griffith, Dan},
	title = {Supervisor's survival kit /},
	publisher = {Pearson/Prentice Hall,},
	year = {[2008]},
	series = {NetEffect series},
	address = {Upper Saddle River, N.J. :},
	edition = {11th ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0822/2008029177.html}
}