@book{45790,
	author = {Teboul, James},
	title = {Service is front stage :},
	publisher = {Palgrave Macmillan,},
	year = {2006},
	series = {INSEAD business press},
	address = {Hampshire [England] ;},
	url = {http://www.loc.gov/catdir/enhancements/fy0643/2006045398-t.html}
}