Teboul, James <br/><br/>
Service is front stage :  positioning services for value advantage / 
James Teboul 
 - Hampshire [England] ;  New York :  Palgrave Macmillan,  2006 
 - xi, 161 p. :  ill. ;  24 cm. 
 - INSEAD business press .
 - INSEAD business press .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780230006607 0230006604 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Service industries--Management<br/>Total quality management