01160nam a2200289 a 4500 vtls000037860 KUKTEM 20251117145421.0 090615t2006 enka f b 001 0 eng d 9780230006607 0230006604 201107132137 VLOAD 201006291236 fauzi 200908141630 VLOAD 200908141604 VLOAD 200906151436 saini UMP HF5415.5 .T43 2006 Teboul, James Service is front stage : positioning services for value advantage / James Teboul Hampshire [England] ; New York : Palgrave Macmillan, 2006 xi, 161 p. : ill. ; 24 cm. INSEAD business press Includes bibliographical references and index Customer services Management Service industries Management Total quality management INSEAD business press Table of contents only http://www.loc.gov/catdir/enhancements/fy0643/2006045398-t.html 0 0 0 0 10000 10000 2019-09-04 135.90 0 HF5415.5 .T43 2006 0000047605 2019-09-04 00:00:00 1 135.90 2019-09-04 OPEN VIRTUA40 45790 45796 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*4900*5040*6500*6501*6502*8300*8560*9991