TY  - BOOK
AU  - Teboul,James
TI  - Service is front stage: positioning services for value advantage 
T2  - INSEAD business press
SN  - 9780230006607
PY  - 2006///
CY  - Hampshire [England], New York
PB  - Palgrave Macmillan
KW  - Customer services
KW  - Management
KW  - Service industries
KW  - Total quality management
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0643/2006045398-t.html
ER  -