Brooks, Laura L. <br/><br/>
Answering the ultimate question :  how net promoter can transform your business / 
Laura L. Brooks, Richard Owen 
 - San Francisco, CA :  Jossey-Bass,  2009 
 - 304 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780470260692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer loyalty<br/>Consumer satisfaction<br/>Success in business