00884nam a2200241 a 4500 vtls000036083 KUKTEM 20251117145424.0 090513t2009 caua f 001 0 eng d 9780470260692 201110071607 Fida 201107132141 VLOAD 200910261629 kam 200908141611 VLOAD 200905131114 saini UMP HF5415.5 .B76 2009 Brooks, Laura L. Answering the ultimate question : how net promoter can transform your business / Laura L. Brooks, Richard Owen San Francisco, CA : Jossey-Bass, 2009 304 p. : ill. ; 24 cm. Customer relations Customer loyalty Consumer satisfaction Success in business 0 0 0 0 10000 10000 2019-09-04 86.20 0 HF5415.5 .B76 2009 0000041228 2019-09-04 00:00:00 1 86.20 2019-09-04 OPEN VIRTUA40 45910 45916 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*6500*6501*6502*6503*9991