TY  - BOOK
AU  - Nik Safiah Nik Ismail
TI  - Soft skills: the what, the why, the how 
SN  - 9789679429312
PY  - 2010///
CY  - Bangi, Selangor
PB  - Penerbit UKM
KW  - Communication in management
KW  - Interpersonal relations
KW  - Emotional intelligence
KW  - Communication in nursing
N1  - Bibliography : p. 359-365
ER  -