TY  - BOOK
AU  - Shockley-Zalabak,Pamela
TI  - Fundamentals of organizational communication: knowledge, sensitivity, skills, values 
SN  - 9780205545957
PY  - 2009///
CY  - Boston
PB  - Pearson/Allyn and Bacon Publishers
KW  - Communication in organizations
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0726/2007036890.html
ER  -