TY  - BOOK
AU  - Blackard,Kirk
AU  - Gibson,James W.
TI  - Capitalizing on conflict: strategies and practices for turning conflict to synergy in organizations : a manager's handbook 
SN  - 9780891061649
PY  - 2002///
CY  - Palo Alto, CA
PB  - Davies-Black Pub.
KW  - Conflict management
KW  - Handbooks, manuals, etc
N1  - Includes bibliographical references and index
ER  -