@book{46281,
	author = {Strachan, Dorothy and Tomlinson, Paul},
	title = {Process design :},
	publisher = {Jossey-Bass,},
	year = {c2008},
	address = {San Francisco :},
	url = {http://www.loc.gov/catdir/enhancements/fy0810/2008003847-t.html}
}