Strachan, Dorothy <br/><br/>
Process design :  making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches / 
Dorothy Strachan, Paul Tomlinson 
 - San Francisco :  Jossey-Bass,  c2008 
 - xvi, 263 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 261-263) 
<br/><br/><label>ISBN: </label>9780470182703 (pbk.) 0470182709 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Group facilitation<br/>Planning