TY  - BOOK
AU  - Strachan,Dorothy
AU  - Tomlinson,Paul
TI  - Process design: making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches 
SN  - 9780470182703 (pbk.)
PY  - 2008///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Group facilitation
KW  - Planning
N1  - Includes bibliographical references (p. 261-263)
UR  - http://www.loc.gov/catdir/enhancements/fy0810/2008003847-t.html
ER  -