Niven, Paul R. <br/><br/>
Balanced scorecard step-by-step for government and nonprofit agencies / 
Paul R. Niven 
 - 2nd ed. 
 - Hoboken, N.J. :  J. Wiley & Sons, Inc.,  c2008 
 - xvii, 365 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success 
<br/><br/><label>ISBN: </label>9780470180020 (cloth : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government<br/>Administrative agencies--Management--Evaluation<br/>Nonprofit organizations--Management--Evaluation<br/>Benchmarking (Management)<br/>Performance standards<br/>Organizational effectiveness--Measurement