01901nam a2200313 a 4500 vtls000039525 KUKTEM 20251117145440.0 090706t2008 njua f b 001 0 eng d 9780470180020 (cloth : alk. paper) 201107132147 VLOAD 201006141012 fauzi 200908141643 VLOAD 200908141619 VLOAD 200907061519 saini UMP JF1525.T67 N58 2008 Niven, Paul R. Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven 2nd ed. Hoboken, N.J. : J. Wiley & Sons, Inc., c2008 xvii, 365 p. : ill. ; 23 cm. Includes bibliographical references and index Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success Total quality management in government Administrative agencies Management Evaluation Nonprofit organizations Management Evaluation Benchmarking (Management) Performance standards Organizational effectiveness Measurement Table of contents only http://www.loc.gov/catdir/enhancements/fy0814/2007051409-t.html 0 0 0 0 10000 10000 2019-09-04 167.90 0 JF1525.T67 N58 2008 0000047131 2019-09-04 00:00:00 1 167.90 2019-09-04 OPEN VIRTUA40 46462 46468 VTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*5050*6500*6501*6502*6503*6504*6505*8560*9991