01853nam a2200289 a 4500 vtls000039678 KUKTEM 20251117145440.0 090707t2007 ctua f b 001 0 eng d 9781591585329 (alk. paper) 1591585325 (alk. paper) 201107132303 VLOAD 201001051127 fauzi 200908141644 VLOAD 200908141621 VLOAD 200907071403 shah UMP Z678.85 .M37 2007 Matthews, Joseph R. The evaluation and measurement of library services / Joseph R. Matthews Westport, Conn. : Libraries Unlimited, 2007 xx, 372 p. : ill. ; 26 cm. Includes bibliographical references and indexes Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library Libraries United States Evaluation Public services (Libraries) United States Evaluation Libraries Evaluation Public services (Libraries) Evaluation Table of contents only http://www.loc.gov/catdir/toc/ecip0717/2007017726.html 0 0 0 0 10000 10000 2019-09-04 207.22 0 Z678.85 .M37 2007 0000042578 2019-09-04 00:00:00 1 207.22 2019-09-04 OPEN VIRTUA40 46468 46474 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*5050*6500*6501*6502*6503*8560*9991