Hsu, Cheng. <br/><br/>
Service science :  design for scaling and transformation / 
Cheng Hsu 
 - Hackensack, NJ :  World Scientific,  c2009 
 - xiv, 302 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9789812836762 9812836764 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Multidisciplinary design optimization<br/>Engineering services marketing<br/>Service industries--Design<br/>System design--Information resources