Miller, David. <br/><br/>
Business-focused IT and service excellence / 
David Miller 
 - 2nd ed. 
 - Swindon :  BCS ,  c2008 
 - xvii, 176 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781902505886 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business information services<br/>Information technology--Management