TY  - BOOK
AU  - Miller,David
TI  - Business-focused IT and service excellence
SN  - 9781902505886
PY  - 2008///
CY  - Swindon
PB  - BCS
KW  - Business information services
KW  - Information technology
KW  - Management
N1  - Includes bibliographical references and index
ER  -