@book{47141,
	author = {Crossman, Joanna and Bordia, Sarbari},
	title = {Business communication for the global age /},
	publisher = {McGrawHill,},
	year = {2011},
	address = {Sydney :},
	note = {Access mode : www.mhhe.com/au/crossman - click title - register - key in registration code 8F3X-T86K-PVNY-BXYA-PPU8}
}