@book{47603,
	author = {Lundin, William and Lundin, Kathleen},
	title = {Working with difficult people /},
	publisher = {AMACOM,},
	year = {c2009},
	address = {New York :},
	edition = {2nd ed.},
	note = {Includes index},
	url = {http://www.loc.gov/catdir/toc/ecip0816/2008016650.html}
}