Lundin, William <br/><br/>
Working with difficult people / 
William Lundin, Kathleen Lundin, and Michael S. Dobson 
 - 2nd ed. 
 - New York :  AMACOM,  c2009 
 - 120 p. :  ill. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/>How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people 
<br/><br/><label>ISBN: </label>9780814401682 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management--Case studies<br/>Interpersonal relations--Case studies<br/>Interpersonal conflict--Case studies