Lundin, William creator Lundin, Kathleen Dobson, Michael Singer text nyu New York AMACOM c2009 2009 2nd ed. monographic eng

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120 p. : ill. ; 23 cm. How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people specialized William Lundin, Kathleen Lundin, and Michael S. Dobson Includes index Conflict management Case studies Interpersonal relations Case studies Interpersonal conflict Case studies 9780814401682 (pbk.) http://www.loc.gov/catdir/toc/ecip0816/2008016650.html http://www.loc.gov/catdir/toc/ecip0816/2008016650.html UMP 090525 20251117145512.0 vtls000036648