TY  - BOOK
AU  - Lundin,William
AU  - Lundin,Kathleen
AU  - Dobson,Michael Singer
TI  - Working with difficult people
SN  - 9780814401682 (pbk.)
PY  - 2009///
CY  - New York
PB  - AMACOM
KW  - Conflict management
KW  - Case studies
KW  - Interpersonal relations
KW  - Interpersonal conflict
N1  - Includes index; How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people
UR  - http://www.loc.gov/catdir/toc/ecip0816/2008016650.html
ER  -