@book{47724,
	author = {Holtz, Shel and Havens, John C. and International Association of Business Communicators},
	title = {Tactical transparency :},
	publisher = {Jossey-Bass,},
	year = {c2009},
	address = {San Francisco, CA :},
	note = {"IABC, International Association of Business Communicators."},
	url = {http://www.loc.gov/catdir/toc/ecip0826/2008034930.html}
}