01224nam a2200277 a 4500001001400000003000700014005001700021008004100038010001600079020001800095020002800113039011100141040000800252090002300260245010100283260003700384300003300421500006000454650003300514650002900547700002900576856009500605952013200700999002700832999008700859vtls000026441KUKTEM20251117145516.0080411s2002    nyua   f bi   001 0 eng d  a2002-001129  a9780071401944  a0071401946 (alk. paper) 9a201107132211bVLOADc200908141215dVLOADc200908141146dVLOADc200908131624dVLOADy200804111110znorsaini  aUMP  aBF637.C45 C78 200200aCrucial conversations :btools for talking when stakes are high /cKerry Patterson ... [et al.].  aNew York :bMcGraw-Hill,cc2002.  axv, 240 p. :bill. ;c23 cm.  aIncludes bibliographical references (p. 229) and index. 0aInterpersonal communication. 0aInterpersonal relations.1 aPatterson, Kerry,d1946-423Contributor biographical informationuhttp://www.loc.gov/catdir/bios/mh041/2002001129.html  00104070a10000b10000d2019-09-04g16.95l0oBF637.C45 C78 2002p0000032193r2019-09-04 00:00:00t1v16.95w2019-09-04yOPEN  aVIRTUA40c47725d47731  aVTLSSORT0080*0100*0200*0201*0400*0900*2450*2600*3000*5000*6500*6501*7000*8560*9991