Steger, Jim. <br/><br/>
Working with Microsoft Dynamics CRM 4.0 / 
Jim Steger, Mike Snyder 
 - 2nd ed. 
 - Redmond, Wash. :  Microsoft Press,  c2008 
 - xxi, 615 p. :  ill. ;  23 cm. 
<br/><br/> In earlier edition, Mike Snyder’s name appears as first author  Includes index 
<br/><br/><label>ISBN: </label>0735623783 9780735623781 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Microsoft CRM.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Data processing<br/>Relationship marketing