@book{47785,
	author = {Conlow, Rick and Watsabaugh, Doug},
	title = {SuperSTAR customer service :},
	publisher = {Axzo Press,},
	year = {c2009},
	series = {Crisp fifty-minute series},
	address = {[Rochester, N.Y.] :},
	note = {"Present a winning attitude, engage customers personally, identify and meet customer needs, manage problems effectively"--Cover}
}