TY  - BOOK
AU  - Conlow,Rick
AU  - Watsabaugh,Doug
TI  - SuperSTAR customer service: it's all about C.A.R.E. 
T2  - Crisp fifty-minute series
SN  - 9781426018459 (pbk.)
PY  - 2009///
CY  - [Rochester, N.Y.]
PB  - Axzo Press
KW  - Customer services
KW  - Customer relations
N1  - "Present a winning attitude, engage customers personally, identify and meet customer needs, manage problems effectively"--Cover
ER  -