Finch, Lloyd <br/><br/>
Telephone courtesy & customer service :  be your company's lifeline to customers / 
 Telephone courtesy and customer service :  be your company's lifeline to customers 
Lloyd C. Finch 
 - 4th ed. 
 - [Rochester, N.Y.] :  Axzo Press,  c2009 
 - ii, 114 p. :  ill. ;  26 cm. 
 - Crisp Fifty-Minutes series .
 - Fifty-Minute series .
<br/><br/> Previous ed.: c1987 
<br/><br/><label>ISBN: </label>9781426018541 (pbk.) 1426018541 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone etiquette<br/>Customer services