TY  - BOOK
AU  - Finch,Lloyd
TI  - Telephone courtesy & customer service: be your company's lifeline to customers 
T2  - Crisp Fifty-Minutes series
SN  - 9781426018541 (pbk.)
PY  - 2009///
CY  - [Rochester, N.Y.]
PB  - Axzo Press
KW  - Telephone etiquette
KW  - Customer services
N1  - Previous ed.: c1987
ER  -