@book{47841,
	author = {Bryson, Jo,},
	title = {Managing information services :},
	publisher = {Ashgate,},
	year = {c2006},
	address = {Aldershot, England ;},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip069/2006005844.html}
}