Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas 
 - 5th ed. 
 - New York :  McGraw-Hill,  c2012 
 - xix, 394 p. :  ill. ;  26 cm. 
 - Connect, learn, succeed .
 - Connect, learn, succeed .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780073397115 (pbk. : alk. paper) 0073397113 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services